Returns & Exchanges

At MECOOL TV BOX OFFICIAL ONLINE STORE, we want you to be completely satisfied with your purchase. If your streaming device is defective or doesn't meet your expectations, you can request a return or exchange within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a detailed reason for the return to initiate the authorization process.

• 2.
  Prepare Your Package

  Securely pack the MECOOL TV Box in its original packaging, including all accessories, cables, and manuals that were originally included.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable carrier to our designated warehouse address provided by our support team.

• 4.
  Inspection and Refund

  Once we receive and inspect your returned device, we will process your refund or exchange within 5-7 business days to your original payment method.